If you have a query about how to use or configure Read-a-Card, we are here to help. We suggest that you follow the process below before getting in touch:

1) Please check that your edition of Read-a-Card is up-to-date

If Read-a-Card doesn’t perform as you would expect, please first check that you are running the latest edition of Read-a-Card, by clicking on the ‘About’ tab then clicking on the ‘Check for updates’ link.

For more details, or to manually check the current version and download the latest Read-a-Card, please go to our software updates page.
arrow-iconLatest version release notes

2) Please check the user guide and other documentation

The user guide for your edition of Read-a-Card can be called up by clicking on the ‘Help’ button on the bottom left hand corner of the Read-a-Card screen. It is also on the Read-a-Card CD supplied with the package, and this plus additional documentation is also available for download here:
arrow-iconDownload the Read-a-Card User Guide
arrow-iconDownload the MIFARE Sector Decoder Plug-in User Guide
arrow-iconDownload the DESFire Decoder Plug-in User Guide
arrow-iconDownload the NFC Decoder Plug-in User Guide
arrow-iconDownload the Custom Format Decoder Plug-in User Guide
arrow-iconDownload the Read-a-Card Developer Guide
arrow-iconDownload the Messaging API Developer Guide
arrow-iconDownload the developer features pack (includes source code examples)

3) Please consult the list of Frequently Asked Questions

To check if your question has already been answered, please go to the Read-a-Card FAQ page.

If you still need help, please get in touch

To find out how you can contact our tech support team, please contact Read-a-Card support.